How to fix Windows 10 PC won't shutdown | Screen goes off and the system remains on | Solved

 

How to fix shutdown problem in windows 10

Problem:

Pc Won't shut down completely, the screen goes off and the remaining system i.e., hard disk, fan, indicators lights all are running as usual.

Note: It would be worth mentioning that before applying this solution I have tried various tricks to solve the issue i.e.,

• Updating all the drivers and software on my PC.

• Toggling fast boot option.

• Changing power options.

• Force windows shut down.

After doing all these kinds of stuff,  and even spending several sessions with the customer care didn't work for me and my windows pc won't shut down, in the end, I have to remove the battery in order to completely shut down my PC. But I would highly recommend you to perform the above task at least once, maybe it might work for you.

Solution:

The main culprit to this problem is the Intel Management Interface Engine aka ME. This driver is situated on the motherboard basically it is a kind of microcontroller that has access to every hardware be its system memory, power, or any other hardware. Basically, the driver has its own os, own memory and the best part is that it never goes off, it continuously runs in the background even if the device is switched off. The problem arises when the driver is malfunctioning either due to a software bug or due to incompatible of the driver with the system hardware.

In order to fix this, one has to update or roll back the Intel Management Interface Engine driver. To get rid of this follow the instruction given below.

Procedure: Automatic installation of the driver.

1. Right-click on the start menu and click on the device manager option or directly search for the device manager from the windows search bar.
2. On the device manager page, look for the System devices option and click on it.
3. Now search for Intel Management Interface Engine and click on it.
4. On the properties page, navigate to the Driver tab and click on the options that say, update driver.
5. Again you are welcomed with a prompt that asks you from you want to install the driver, click on the search automatically for the driver option. It will download the latest available driver for your system.
6. Now close everything and try to shut down your system completely. If everything goes right your PC will be switched off normally and if not do the manual installation that I have explained below.

Procedure: Manual installation of the driver.

If the automatic installation didn't work for you try to install the same manually. I have provided the direct link to download the driver version below that worked for me and I think it might also work for you. 

Just download the exe file and in place of automatically searching for the driver in step 5 above choose to browse my computer for drivers and follow the on-screen installation to install the driver.

Now again try to shut down your PC completely. Now it should be switching off as usual. If the problem persists then you have to do some more hard work finding the exact driver version that is compatible with the operating system that you are currently running plus the processor and the generation of the processor. After finding the exact driver repeat the process the get the result.

Download File

I hope this article was helpful to you.

Thank you.